Procedures and Ethics for the Medical Office

This course focuses on learning the skills necessary to be a vital and important part of the medical office. Topics covered include: proper telephone etiquette, communicating with patients and physicians, organizational skills, records management, and appointment scheduling, Alberta Health Care billing, WCB claims, transcribing/typing of medical letters, and understanding confidentiality within the medical field. In order to successfully complete the course, students must earn a grade of 75% or better and have a minimum of 85% attendance and active participation in class. Max 12 students.

Prerequisite: Medical Terminology.