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Certificate Series:Certificate in Interpersonal Communication

Conflict Resolution and Negotiation
  • The causes of conflict; how and why it occurs
  • Conflict prevention and early intervention
  • Learn a highly effective conflict resolution process
  • Negotiating successfully with difficult people and in difficult situations
  • Create win-win outcomes to build relationships and improve problem solving
  • Develop critical skills and understanding required for the most effective application of the process
Practical & Effective Communication
  • The key skills that make a successful communicator
  • Understanding the communication process - the hidden components of  truly effective communication
  • Analysis of your communication skills – where to improve
  • Techniques to develop diplomatic, tactful and confident communication
  • Enhance your image, increase positive outcomes, build and improve relationships
  • Reduce frustration, establish credibility, build trust and increase your confidence
Dealing with Difficult People
  • Techniques and skills for dealing with challenging people for positive outcomes including co-workers, clients, bosses/supervisors and those in your networks
  • Practical, effective and specific strategies for creating win - win outcomes with anyone
  • Coping and turn-around strategies for dealing with very difficult people
  • Understanding underlying causes of difficult behaviours and why they challenge us
Managing Behaviours
  • Managing ourselves and the situation for better outcomes
  • Managing “less than perfect” behaviour of others
  • Understand the underlying issues in difficult situations
  • Specific actions for gaining control and managing more effectively

Key Details

Tuition:  $849.00

Schedule Information

Class Name (Course #/Class ID) Location Start Date Class Schedule
Interpersonal Communication - Managing Behaviours (1000005 /1491) Medicine Hat Campus 11/19/2021 Weekly - Fri 9:00 AM - 4:00 PM; starting 11/19/2021, ending 11/19/2021
Interpersonal Communication - Practical & Effective Communication (1000002 /1489) Medicine Hat Campus 11/05/2021 Weekly - Fri 9:00 AM - 4:00 PM; starting 11/5/2021, ending 11/5/2021
Interpersonal Communication: Conflict Resolution and Negotiation (1000001 /1488) Medicine Hat Campus 10/29/2021 Weekly - Fri 9:00 AM - 4:00 PM; starting 10/29/2021, ending 10/29/2021
Interpersonal Communication: Dealing with Difficult People (1000003 /1490) Medicine Hat Campus 11/12/2021 Weekly - Fri 9:00 AM - 4:00 PM; starting 11/12/2021, ending 11/12/2021

Contact: 403.529.3874 | |
Hours: Monday - Friday 8:30am - 4:30pm MST

Medicine Hat College
Continuing Studies and Corporate Training
299 College Drive SE, Medicine Hat, Alberta T1A 3Y6