Certificate Series:Certificate in Interpersonal Communication
Conflict Resolution and Negotiation
- The causes of conflict; how and why it occurs
- Conflict prevention and early intervention
- Learn a highly effective conflict resolution process
- Negotiating successfully with difficult people and in difficult situations
- Create win-win outcomes to build relationships and improve problem solving
- Develop critical skills and understanding required for the most effective application of the process
Practical & Effective Communication
- The key skills that make a successful communicator
- Understanding the communication process - the hidden components of truly effective communication
- Analysis of your communication skills – where to improve
- Techniques to develop diplomatic, tactful and confident communication
- Enhance your image, increase positive outcomes, build and improve relationships
- Reduce frustration, establish credibility, build trust and increase your confidence
Dealing with Difficult People
- Techniques and skills for dealing with challenging people for positive outcomes including co-workers, clients, bosses/supervisors and those in your networks
- Practical, effective and specific strategies for creating win - win outcomes with anyone
- Coping and turn-around strategies for dealing with very difficult people
- Understanding underlying causes of difficult behaviours and why they challenge us
Managing Behaviours
- Managing ourselves and the situation for better outcomes
- Managing “less than perfect” behaviour of others
- Understand the underlying issues in difficult situations
- Specific actions for gaining control and managing more effectively
Key Details
Tuition: $849.00
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