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Business Communication Skills Certificate
Course number :
6200001
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This series of 4 classes will help you learn to build positive relationships, turn negative situations into win-win, learn tools and techniques that allow you to effectively deal with negative or stressful situations, and assist you in learning how to communicate more successfully in any situation.
Day 1
Build Learning Foundation - Introductions
Let’s Talk about where you are with this course - PCIHO Framework discussion
5 Mistakes in Goal Setting/Goal achieving
Clarify training expectations
Understanding Personality
Introduction to Personality Inventory: True Colors
Identifying how personality types influence communication, conflict development and its resolution.
Recognize motivations behind difficult behaviours.
Day 2
Personality Under Stress
Reframe perception
Recognize: Connection between personality and stress
Identify Stressors in you and others - non-verbal cues associated with assertive, aggressive and non-assertive behaviour.
Awareness: what adds to communication barriers and how to deal with it.
Learn about stress, its impact on communication and how individuals can cope effectively with it.
Problem Solving Strategies
Team Problem Solving
Perspective – it depends on how you look at it
Method: From the inside out
Shared Thinking
Day 3:
Communicating to Connect
Managing Difficult Conversations
Clarify: Listen to understand, different perspectives, Assess individuals’ current listening skills
Modify: Adjust your approach; develop strategies to become a more effective listeners, especially in conflict situations.
personal space, body language, voice qualities
Accountability Conversations
Together We’re Better
Team accountability
Day 4
Team Development
Understand stages of team development and its potential for conflict and impact on performance.
FORMING: values, clarity
STORMING: Trust, empathy, relationships, conflict resolving
NORMING: Responsibility, Team building
PERFORMING: Strengths driven
Thinking for Success
Develop critical thinking skills to enhance decision making in high stress situations
Coaching: What’s working, what’s not - discussion
Set individual goals for applying communication training to the workplace
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Class Details
4 Sessions
Weekly - Fri
Location
Medicine Hat Campus
Instructor
Continuing Studies Instructor
Tuition:
$849.00
Registration Closes On
Friday, January 22, 2021 @ 11:59 PM
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Schedule Information
Date(s)
Class Days
Times
Location
Instructor(s)
Instructional Method
1/22/2021 - 2/12/2021
Weekly - Fri
9:00 AM - 4:00 PM
Medicine Hat, Medicine Hat Campus
Map
, Room: F1007
Continuing Studies Instructor
ClassRoom
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