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Business Communication Skills Certificate

Course number : 6200001   
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This series of 4 classes will help you learn to build positive relationships, turn negative situations into win-win, learn tools and techniques that allow you to effectively deal with negative or stressful situations, and assist you in learning how to communicate more successfully in any situation.

Day 1
      Build Learning Foundation - Introductions
  • Let’s Talk about where you are with this course - PCIHO Framework discussion
  • 5 Mistakes in Goal Setting/Goal achieving
  • Clarify training expectations
      Understanding Personality
  • Introduction to Personality Inventory: True Colors
  • Identifying how personality types influence communication, conflict development and its resolution.
  • Recognize motivations behind difficult behaviours.
Day 2
      Personality Under Stress
  • Reframe perception
  • Recognize: Connection between personality and stress
  • Identify Stressors in you and others - non-verbal cues associated with assertive, aggressive and non-assertive behaviour.
  • Awareness: what adds to communication barriers and how to deal with it.
  • Learn about stress, its impact on communication and how individuals can cope effectively with it.
      Problem Solving Strategies
  • Team Problem Solving
  • Perspective – it depends on how you look at it
  • Method: From the inside out
  • Shared Thinking
Day 3:
      Communicating to Connect
  • Managing Difficult Conversations
  • Clarify: Listen to understand, different perspectives, Assess individuals’ current listening skills
    • Modify: Adjust your approach; develop strategies to become a more effective listeners, especially in conflict situations.
    •  personal space, body language, voice qualities
      Accountability Conversations
  • Together We’re Better
  • Team accountability
Day 4
      Team Development
  • Understand stages of team development and its potential for conflict and impact on performance.
  • FORMING: values, clarity
  • STORMING: Trust, empathy, relationships, conflict resolving
  • NORMING: Responsibility, Team building
  • PERFORMING: Strengths driven
     Thinking for Success
  • Develop critical thinking skills to enhance decision making in high stress situations  
  • Coaching: What’s working, what’s not - discussion
  • Set individual goals for applying communication training to the workplace


Class Details

4 Sessions
Weekly - Mon

Medicine Hat Campus

Continuing Studies Instructor 



Registration Closes On
Monday, May 10, 2021 @ 11:59 PM

Schedule Information

Skip dates: (No class on 05/24/2021)

Date(s) Class Days Times Location Instructor(s) Instructional Method
5/10/2021 - 6/7/2021 Weekly - Mon 8:00 AM - 4:00 PM Medicine Hat, Medicine Hat Campus  Map, Room: F1007 Continuing Studies Instructor  ClassRoom

Contact: 403.529.3874 | |
Hours: Monday - Friday 8:30am - 4:30pm MST

Medicine Hat College
Continuing Studies and Corporate Training
299 College Drive SE, Medicine Hat, Alberta T1A 3Y6